1. Purpose of collecting personal information

We collect customers' personal information for the following purposes:

• Process orders, deliver goods and provide services as required.
• Contact for confirmation, after-sales support or customer care.
• Improve service quality, personalize shopping experience.
• Send notifications, promotions, incentive programs (if the customer agrees to receive).

2. Scope of information use

Customers' personal information is used internally within the company's system and is only used for purposes related to the provision of products and services mentioned above.

We commit not to share, disclose or sell customer information to third parties unless requested by authorities according to law.

3. Information storage time

Customers' personal information will be stored:

• Throughout the process, customers are also users and partners of the system.
• Or until the customer requests to delete information from the system.
• In case the transaction contract has legal elements, the information will be kept for the period prescribed by accounting and tax laws (5 – 10 years).

4. Persons or organizations that may have access to that information

• Employees are decentralized at the company to serve customer support activities, order processing, warranty, and after-sales care.
• Competent state agencies when legally required.
• Shipping, payment partners – only access information necessary for delivery or payment authentication, and must comply with confidentiality.

5. Address and contact information of the information collection and management unit

TOAN TRUNG ELECTRONICS AND TELECOMMUNICATION JOINT STOCK COMPANY

• Address : 31 Street 18, Phu Tho Hoa Ward, Ho Chi Minh City
• Email: toantrungco@gmail.com
• Hotline : (028) 38 122 456 – 0918 771 713
• Working hours : 08:00 – 17:00 (Monday to Saturday)

Customers can contact directly to:

• Request to check personal information
• Correct, update, or request deletion of information provided.

6. Methods and tools for consumers to access and edit personal data

If customers want to check, adjust or request deletion of personal information provided (such as full name, phone number, delivery address…), please contact one of the following ways:

• Email : toantrungco@gmail.com
• Hotline : (028) 38 122 456 – 0918 771 713

We will verify the customer's identity (through order information or provided phone number) and process the request within 1 – 3 business days from successful verification.