COMPLAINT POLICY

AtToan Trung, customer satisfaction is always our top priority.If any problems arise during the purchase or use of the product, please make a complaint according to the steps below for quick and effective support.

1. Scope of complaint

Customers have the right to complain in the following cases:

• The product has a technical error from the manufacturer.
• The product does not match the description or order information.
• The product was damaged during transportation.
• Customer service is not satisfactory.

2. Time for receiving complaints

• Complaints are received within07 daysfrom the date of receipt of goods.
• For products with technical errors, the time for receiving complaints will depend on the product's warranty period.

3. How to make a complaint

You can submit a complaint through the following channels:

• Hotline: 0918.771.713or 0909 784 800
• Email: toantrungco@gmail.com
• Directly at the office:31 Street No. 18, Phu Tho Hoa Ward, Ho Chi Minh City

When submitting a complaint, please provide the following information for us to provide the fastest support:

• Full name, phone number and contact email address.
• Order code or product information.
• Images or videos illustrating product errors (if any).
• Detailed content about the problem encountered.

4. Complaint processing time

• Toan Trung will respond to complaints within24 hoursfrom receipt of information.
• Expected time to complete the complaint is within3 - 7 working days, depending on the complexity of the problem.

5. Complaint resolution plan

• Exchange for a new productif the product has a technical defect due to the manufacturer.
• Warranty support or repairaccording to the current warranty policy.
• Advice and specific explanationif the complaint is not within the scope of resolution.

In case you want to support more information about your order, please contact Hotline:0918.771.713 or 0909 784 800