a) Conditions or restrictions on the supply of goods or services

• Scope of service provision :
  LED screen supply and installation services are performed nationwide. However, some islands and areas with special geographical conditions may require longer shipping times and additional costs.
• Service delivery time :
  Services are provided during business hours (08:00 – 17:00, Monday to Saturday). Construction after hours, holidays or at night requires prior agreement and may incur additional costs.
• Construction conditions :
  The construction site must be ready, ensure safety, have a stable power source and suitable structure to install the LED screen.

b) Product inspection and return policy

• Goods inspection policy :
  Customers have the right to inspect the goods immediately upon receipt or before installation. Any errors or shortages should be responded to immediately.
• Return and exchange policy :
  • Return period : Within 7 days from the date of delivery, if the product has a technical defect due to the manufacturer.
  • Return conditions : Product is unused, with original seal and complete accessories.
  • Refund method : Bank transfer or deduction from next payment.
  • Refund fee :
    • If the error is due to the supplier: Free shipping and returns .
    • If the customer changes according to their own needs: The customer is responsible for two-way shipping fees and price difference (if any) .

c) Product warranty policy

• Warranty period :
  • LED screen : Minimum 12 – 24 months depending on product line.
  • Power source, control card, circuit board : Warranty according to manufacturer's standards.
• Warranty scope :
  • On-site warranty or send to technical center.
  • Only applies to technical errors, not applicable to errors caused by physical impacts, natural disasters, incorrect installation procedures, or incorrect use of instructions.
• Warranty process :
  • Receive requests via phone/email.
  • Technicians check and make a treatment plan within 48 working hours.

d) Service standards, supply process, fee schedule and related terms

• Service standards :
  • Ensure construction is on schedule , in accordance with technical design and electrical safety.
  • Use genuine components with clear origin.
• Service provision process :
  1. Consulting solutions – actual survey
  2. Quote – sign contract
  3. Production – transportation – construction
  4. Acceptance – handover – warranty
• Fee schedule :
  • Calculated based on screen size, resolution, construction location and specific technical requirements.
  • Installation fee includes transportation, labor and standard components. Other arising issues will be notified and agreed upon separately.
• Additional restrictions :
  • Some specific projects (at high altitudes, in high humidity environments, with specific structural requirements…) require careful survey and may require additional special construction costs.

e) Obligations of the seller and obligations of the customer

• Seller's obligations:
  • Provide the right product: Ensure the product is of the correct type, quantity, quality and technical configuration as committed in the quote/contract.
  • Installation on schedule and technique:
    • Construction completed on time as agreed.
    • Ensuring electrical safety, solid installation structure, aesthetics and practicality.
  • Provide complete records and documents: Deliver warranty card, user manual, technical drawings (if any).
  • Warranty and technical support
    • Carry out the warranty according to the time and conditions stated in the contract.
    • Responsible for technical support throughout the usage process (during and after the warranty if the customer requires additional maintenance).
  • Confidentiality of customer information: Do not disclose personal information, contracts or project images without the customer's consent.
• Customer obligations:
  • Provide complete information
    • Provide exact construction location, technical requirements, and installation time.
    • Make sure the premises are ready (power source, facade, structure…).
  • Payment on time: Payment according to the schedule committed in the contract (deposit, payment upon delivery, acceptance…).
  • Construction coordination: Create conditions for the construction team to work safely and effectively (temporary power supply, transportation support to the construction site if necessary).
  • Product inspection and acceptance: Participate in technical inspection and sign the acceptance record upon completion.
  • Do not arbitrarily change the system: Do not arbitrarily relocate, disassemble, or repair the product without consent from the supplier.